Frequently Asked Questions
Everything you need to know about shopping at Grailed Locker.
Are the items on Grailed Locker authentic?
Yes, every item undergoes a rigorous multi-point inspection process by our expert team to ensure 100% authenticity before it is listed on our site.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for items that do not match the description or have undisclosed flaws. Please note that due to the nature of high-end resale, we do not accept returns for change of mind or fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Affirm.
How do you determine the condition of the clothing?
We use a standardized grading scale ranging from 'Brand New with Tags' to 'Gently Used.' Detailed photos and descriptions of any wear or tear are provided on every product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.